Privacy Policy

Effective Date: 10/05/2025

Loyal Safar Private Limited (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application or website (collectively, the “Platform”), whether you are a customer or a driver (bike, car, delivery, tempo, rental, etc.). This policy complies with the Information Technology Act, 2000, and applicable Indian data protection laws.

1. Information We Collect

a. From Users:

• Name, phone number, email
• Location (GPS), ride history
• Payment details (processed via third-party gateway, not stored)
• Device identifiers and usage logs

b. From Driver-Partners:

• Name, phone, email
• Driving license, vehicle documents (RC, insurance, pollution certificate)
• Bank account details (for payouts)
• GPS location when logged in

2. Use of Information

We use the collected information for:

• Booking rides or deliveries
• Matching users with nearby drivers
• Processing payments and generating invoices
• Ensuring user and driver safety
• Improving our services and resolving issues

3. Data Sharing

We do not sell your personal data. We may share data:

• With our trusted third-party service providers (e.g., payment processors)
• With government authorities, when legally mandated
• In case of disputes for resolution via legal channels

4. Data Storage & Security

• Data is securely stored using encryption and server-side firewalls
• We take reasonable steps to protect against unauthorized access, disclosure, or alteration
• Data retention: Only as long as necessary for business/legal purposes

5. Permissions on App

• Location (GPS): Required for ride allocation, tracking
• Camera/Microphone (optional): For uploading documents or communicating during delivery/ride
• Contacts (optional): For referral features
• Notifications: To inform about trip updates, payments

6. User Rights

• Right to access personal data
• Right to request data deletion (subject to lawful retention)
• Right to modify incorrect data
• Right to opt-out of marketing communications

7. Children’s Privacy

Our services are not directed to anyone under 18. We do not knowingly collect personal information from children.

8. Legal Compliance

We adhere to:

• Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Applicable laws governing digital payments and mobile commerce

9. Apple App Store & Google Play Requirements

• App does not use or request location without user consent
• No data is collected in the background
• All data collection and use is clearly disclosed

10. Contact for Privacy Concerns

Email: info@loyalsafar.com

11. Updates to this Policy

This privacy policy may be updated periodically. Updates will be notified on our platform.

Company Details

Loyal Safar Private Limited
CIN: U63030WB2023PTC259883
Registered Address: 2nd Floor, Mija-Ghoramara, Paschim Pally, Uttar Palli, Kishanganj–Thakurganj Road, Kishanganj, Bihar – 855107
Email: info@loyalsafar.com
Website: www.loyalsafar.com